Shipping Policies for proHops Orders

As a reliable B2B provider, we emphasize fast and secure deliveries. At proHops, you can count on your orders being delivered reliably and on time. Below you will find all the important information about shipping costs, delivery times, and packaging details to help you plan your orders optimally.

Payment Methods: Flexible and Secure

We offer a variety of payment options to make the ordering process as easy as possible:

• Credit card (Visa, MasterCard, American Express)
• PayPal
• Bank transfer

Payment must be made before the goods are shipped.
If no payment is received within 5-10 business days, proHops reserves the right to cancel the order. A cancellation fee may be applied. Once we confirm receipt of payment, your goods will be shipped within 1-3 business days.

For questions, please refer to our contact details in the legal notice. Additionally, we refer to our terms and conditions.

Shipping - General Information

proHops ships hops worldwide. Self-pickup is available only for proHops products by prior arrangement.
Once payment is received, the goods are shipped within 1-3 business days. Shipping is initiated only after payment confirmation. The goods are picked up directly from the supplier by an assigned service provider and shipped to your delivery address worldwide.

If we cannot meet delivery deadlines due to circumstances beyond our control (unavailability of services), we will inform the buyer immediately and provide a new estimated delivery date. If the service remains unavailable, we reserve the right to withdraw from the contract partially or entirely, refunding any payments already made.

Please note that deliveries are not made on Sundays or public holidays.
Business days = Monday to Friday, excluding holidays.
Shipping is safe and fast via one of our delivery partners. You will receive a shipping confirmation with a tracking number via email.

Shipping Costs: Transparent and Fair

Shipping costs vary depending on destination and package weight. Below is an overview of shipping costs for various countries and weight categories. These prices apply to orders placed directly with proHops.

Note: These prices are net prices and apply to standard shipping under the respective terms. Shipping costs may vary slightly depending on the destination and shipping options.

Shipping Times: Fast and Reliable

• Domestic (Germany): Orders within Germany typically arrive in 1-3 business days, depending on availability and shipping method.
• International: Shipping to other European and international countries usually takes 3 to 7 business days.

Packaging: Secure Transport for Your Order

Hops and yeast are generally packed in sturdy, robust boxes to ensure safe transportation. This prevents damage during shipping and ensures the goods arrive in excellent condition.

For orders over 400 kg, pallet shipping is used for safer and more efficient delivery. The goods are carefully secured on pallets, ensuring stability and smooth transportation.

Delivery Time

The delivery time is typically 2-14 days.
For prepayment, the delivery period begins the day after the payment order is issued to the transferring credit institution. For other payment methods, the period begins the day after the contract conclusion and ends on the final day of the period. If the final day falls on a Saturday, Sunday, or public holiday, the deadline is extended to the next business day.

Delivery

Upon receipt of the goods, please check the packages for damages and report these to the courier in writing immediately. Unfortunately, we cannot consider transport damages not reported to the courier right away.
Additionally, notify us via email at info@proHops.eu, and we will get in touch with you promptly.

Returns and Cancellations: B2B Terms

Please note that, as a B2B company, we do not accept returns or cancellations after order confirmation, as per our terms and conditions.

If the goods are defective or damaged, we offer a 100% money-back guarantee and will handle the return process to ensure customer satisfaction.

Why Order with proHops?

• Reliability: We guarantee fast delivery times and secure packaging.
• Flexibility: Various payment methods and shipping options tailored to your needs.
• Customer Satisfaction: We address defects with a 100% money-back guarantee.

Best wishes for successful brewing with our hops!

SHIPPING & Payment Information for Our Sellers

Shipping

When a customer places a paid order with us, they will receive an invoice from proHops covering the entire shopping cart. Once we confirm the receipt of payment from the customer, the goods will be shipped within 3 business days. You will receive an email notification detailing the ordered quantity along with the delivery note and shipping label. Please include the delivery note with the shipment and affix the shipping label to the properly packaged goods.
The goods will be collected from you by a service provider commissioned by us within 3 business days and delivered to the buyer.

How should I package the shipment?

You will receive a delivery note from us. Please pack the goods exactly as specified on the delivery note. Modifying the delivery note is not allowed.

Shipping Guidelines:

What are the maximum dimensions for a package?
The following maximum dimensions apply:

• Max. length: 120 cm
• Max. width: 60 cm
• Max. height: 60 cm
• Max. girth: 360 cm
  (Girth calculation: 2x height + 2x width + 1x longest side)

Please adhere to the package dimensions and contents specified on the delivery note sent to you.

What is the maximum weight for a package?
The maximum weight for a package is 31.5 kg.

What should I consider when packaging?
When packaging, pay attention to the type of goods, their weight, and their durability. The key elements are the outer packaging, internal padding, adhesive tape, and shipping label.

1. Stable Outer Packaging

   • Use a new carton made from high-quality, moisture-resistant, double-walled corrugated cardboard for the best protection.
   • Ensure the carton is large enough to accommodate the goods and internal padding.
   • Protect corners, surfaces, and edges during packaging.
   • Only reuse cartons for non-sensitive items.

2. Appropriate Internal Padding

   • Fill all voids inside the package completely with padding material. Secure the goods firmly to prevent shifting during transit.
   • Use padding material suitable for the type of goods. Heavy and delicate items may require custom Styrofoam inserts, while lighter goods can be wrapped in bubble wrap.
   • Avoid direct contact between the goods and the outer packaging.

Are packages insured by the shipping service provider?
Packages are insured up to €500 each.

Payment of Goods’ Value to Our Sellers

After shipping, proHops GmbH will automatically credit the sold goods’ value to the seller within 14 days, on either the 15th or 30th of the respective month, via bank transfer.